Refund policy

JUSTSEE – RETURN & REFUND POLICY

Last updated: March 31, 2026

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • You must provide proof of purchase (order confirmation)

How to request a return

To request a return, please contact us at: info@shopjustsee.eu

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for return

We will provide you with the next steps.

Return shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping method
  • We are not responsible for items lost during return shipping

Refunds

Once we receive and inspect your return, we will notify you.

If approved:

  • Your refund will be issued to your original payment method
  • Processing time may take 5–10 business days, depending on your bank

Non-returnable items

We do not accept returns for:

  • Used or damaged items
  • Items not in original condition
  • Gift cards

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Include:

  • A description of the issue
  • Photos of the item

We will resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different item:

  • Please return the original item
  • Place a new order

Cancellations

Orders can only be canceled before they are shipped.

If your order has already been shipped, please follow the return process.

Contact

For any questions, contact us: info@shopjustsee.eu